Personal Particulars.
(Updated:
Name: Wayne Stuart MYLES
Date of Birth:
Street Address: (On request)
Phone: +61 2 6292 8975
Facsimile: +61 2 6292 8976
Marital Status: Single
Citizenship: Australian, British
Passports: Australian,
Status:
Semi-retired,
enjoying a well-earned break with occasional consulting projects.
Not
actively seeking full-time employment, but fielding enquiries for short- and
medium-term contract/consulting projects.
Available for Full-time assignments if they arise.
Available
immediately for short-term
assignments; longer term projects by negotiation.
Reference from previous employer available.
Email: wsm@drbyte.com.au
Website: http://www.drbyte.com.au/
Summary of Experience
Over 20 years IT experience in
highly technical systems support, infrastructure and programming roles.
Peer group recognition as a
technical “guru.”
Experience as (or with):
OpenVMS systems administrator
(“20 year man”)
Windows 2000/2003 systems
administrator
Internet services support (SMTP
postmaster, DNS, NTP, WWW…)
Performance and tuning (systems,
hardware, OS, network…)
CommVault Galaxy (QiNetix) –
researched market, proposed, and implemented
Project Manager (on time, on budget)
Network designer and manager
Technical evaluator
EMC2 CLARiiON management
and performance analysis
Problem solver/Troubleshooter
– and I’m good at it.
Network Protocol/Network Application
analyst
UNIX systems administrator
ALL-IN-1 (Digital Office Server)
manager
ORACLE database administrator
(stale)
Good oral and excellent written
communication skills
Experienced technical writer
(including producing detailed evaluation and analysis of responses to
Government tenders).
Work well alone or as a member of a
team
A team builder and networker.
Self-starter with initiative.
Recently building or augmenting skills in:
Windows 2003 Advanced Server &
Active Directory
Exchange 2003
Red Hat Enhanced Linux (RHEL) 4.x
for DNS and NTP
Check Point Firewall-1 (Mangement I
and II plus hands-on)
EMC2 CLARiiON and Brocade
switches
StorageTek libraries (Horizon
series)
Trend suite of
Antivirus/anti-malware applications
Virtualisation
I own and operate my own moderate-sized test
lab including a CommVault QiNetix CommCell with a 20TB StorageTek Timberwolf
9710 tape library using Galaxy for backup and DataMigrator for bulk
storage. Most services are delivered with FreeBSD (Unix) and open-source
software.
My interests and focus lie in the “nuts
and bolts” of infrastructure, performance tuning, troubleshooting and
internet security/services.
I freely admit to being somewhat of a
perfectionist; if you’re going to do something, you might as well do it
right the first time.
My approach is holistic – treating the
network as a whole, not as disconnected and unrelated parts.
My methodology is based on more than 20 years
in large-scale computing (mini- and mainframe) where uptime is essential, and
change-management is mandatory.
Motto:
“Specialisation is for insects.”
PROFESSIONAL
EXPERIENCE
|
DATE: |
March 2007 |
|
COMPANY: |
CommVault |
|
ROLE: |
Consultant |
Duties
Tender fulfilment; dat
·
Analysis
of existing environment
·
Identify
problem areas for correction, opportunities for improvement, impediments and
risk factors
·
Work
in concert with SAN provider (prime contractor) to deliver a viable design
·
Propose
solutions with resource cost estimates, bill of materials, minimum
requirements.
·
Produce
initial design document for inclusion in overall project design.
Provided pre-release feedback on
Galaxy V7.0 upgrade, including identifying some pre-installation checks that
would prevent problems on customer sites.
|
DATE: |
January 2000 – March 2006 |
|
COMPANY: |
Airservices Australia |
|
ROLE: |
Contractor |
Duties
System software
maintenance and upgrades.
Tender & RFQ evaluation (Windows
2000/Standard Operating Environment/Exchange 2000, CLARiiON)
Windows 2000/Active
Directory roll-out/2003 upgrade
Evaluate and select
backup system for Windows 200x (CommVault Galaxy)
Design and roll out
CommVault CommCell on green-field Windows 2000 deployment, nationwide
Provide input and
advice to management
SAP R/3 Rollout
(design & build infrastructure)
SMTP mail postmaster
using PMDF with Active Directory
Migration from
ALL-IN-1 4.0 to Office Server 5.0
Migration from Office
Server 5.0 to MS Exchange 2000
Upgrade PMDF to V6.0
and full LDAP capability
DNS and NTP design
authority
Security analysis
Troubleshooting
(“the too hard basket”)
Operating Systems
OpenVMS 6.2, 7.2-1+
Windows NT 4
Windows 2000, 2003,
Active Directory
Tru64 (Digital Unix)
Red Hat Linux 3.x,
4.x
Networks
Technical support
& advice to E-Services unit on SMTP and DNS.
Technical advice on
Firewall/DMZ issues
Domain name
delegation, standards compliance issues.
SAP and Web
application protocol analysis & tuning (incl Citrix)
Converted printing
system from LAT to LPD-based transparently to users.
Phase V DECnet,
TCP/IP Services V5
Design authority for
computer room network
Applications
Digital ALL-IN-1 (OfficeServer) 5.0,
TeamLinks 4.5 was the pervasive platform, along with MS Office ‘97.
Implemented
fault-tolerant OfficeServer configuration
PMDF for Internet
Mail, with LDAP integration
Managed transition
from OfficeServer to MS Exchange 2000
Project management of
seamless upgrades to the above.
MS Exchange 2000/2003
CommVault Galaxy
(Windows 2000/2003/Tru64/Oracle Backup tool) – Selected and Implemented,
nationwide rollout.
SAP R/3 (mySAP.com)
Basis – designed and built infrastructure
Citrix Metaframe
Trend Antivirus suite
Check Point
Firewall-1
Debugging/Fault Resolution/Help Desk
Second-level (escalation) and
third-level support on server-based and some desktop applications.
Corrected numerous
instabilities in ALL-IN-1 environment.
Analysis of
misbehaving network applications, leading to resolution
Have isolated and
documented bugs in Exchange, Firewall-1.
Understand how things
‘interact’, enabling faster resolution of issues that have more
than one cause.
Personal & interpersonal skills
Managed numerous projects of varying
scales, from scheduled maintenance to nationwide rollouts.
Produced numerous white papers for
management
Negotiated with internal clients and
external providers.
Delivered an operating Galaxy
environment with design and operation documentation
Work independently, or in concert
with others as required.
Strong believer in Change Management,
as I was often the victim of the lack of it.
Believe in getting to the bottom of
a problem and fixing it, not just applying band-aids.
A ‘networker’ who can use wide
experience to use in understanding other people’s position and
communicate in their own language wherever possible
|
DATE: |
May 1999 – January 2000 |
|
COMPANY: |
N/A |
|
ROLE: |
Tourist - Round-the-world holiday |
Original intention was to spend 6-12 months working in the UK, but came back early to deal with matters arising.
|
DATE: |
November 1995 – May 1999 |
|
COMPANY: |
Federal Department of Health & Family Services |
|
ROLE: |
Contractor |
Duties
Support their
national OpenVMS environment. Initial plan was to "pilot"
remote, centralised management of state based VAX ALL-IN-1 systems. As usual,
the role expanded considerably.
ALL-IN-1 and PMDF
were decommissioned and replaced with Lotus Notes.
Operating Systems
Stabilised each
system in turn, as responsibility passed from state staff; each system required
a substantial effort in tuning and repair, as the VAXes were a low
priority. OpenVMS 6.1 is still the current version, because there is no
need to change it - the systems are very stable.
Crashes are now
extremely rare, instead of being a regular occurrence.
Windows NTW 4 (SP3)
is the current desktop environment, having just migrated from WfWg 3.11.
Have never even seen
most of the systems managed! They are hundreds or thousands of KM away.
AlphaVMS 6.2
workstation, running POLYCENTER Console Manager keeps a watchful eye on all.
Networks
The H&FS Domain
Name Service (DNS) was approaching basket case status. Helped Communications
staff understand the problems, and then created new structure for them.
Helped diagnose
several complex interactions between unreliable network components and
application level software components.
Web server set up at
home to gain further in-depth knowledge about the practice (FreeBSD, Apache).
Applications
Digital ALL-IN-1 3.1,
TeamLinks 2.5-003 was the pervasive platform, along with WordPerfect 6.1, Excel
5 and Paradox.
PMDF for Internet
Mail, Oracle databases.
Provided advice,
support, and utilities for migration from ALL-IN-1 to Microsoft Exchange.
Configured mail system to provide a transparent but progressive migration.
E-Commerce support
ALL-IN-1 to Lotus
Notes migration
MIMEsweeper (E-Mail
content scanning) – leveraged own code with this tool to produce a superb
combination that “learned” about new junk material and send it for
classification and possible elimination.
Debugging/Fault Resolution/Help Desk
All of the
substantial problems (including the supposedly "intractable" ones)
that existed before I arrive were resolved; these included: WordPerfect
printing on VMS, DNS (Domain Name Service) problems, ALL-IN-1 File Cabinet
Server instability.
Provided Help Desk
escalation service; very few calls indeed are passed on to suppliers. Almost
all problems are resolved internally, giving better service to the end user.
Internet Connectivity
H&FS use PMDF
from InnoSoft as their Internet Email gateway (highly recommended!)
Wrote utility to
export the ALL-IN-1 DDS (Distributed Directory Service) database to a flat data
files. This required a long and labour-intensive cleanup of duplicate and
"dead" addresses. These files are used to build the PMDF
"aliases" and "reverse" files so that each person has a
single email address that does not change; e.g. Wayne.Myles@Health.Gov.Au. This
guarantees long-term stability and convenience.
H&FS used
Created E-Mail
content scanning utilities to eliminate many Gigabytes of wasted space from
“junk” attachments, games, videos and the like.
|
DATE: |
1988 – 1995 |
|
COMPANY: |
ACTEW Corporation Limited |
|
ROLE: |
Technical Specialist |
Employed on
the basis of strong VMS and PC skills to join a very small team supporting both
environments. Quickly became the local PC guru. He has since added
VMS, networking and is in the process of acquiring Windows NT expertise.
VMS System
Management
VAX and Alpha processors, VMS
internals
Strong VMS tuning skills; with or
without DECps
Intermediate level crash dump
analysis
Capacity planning
Configuration Management
Deep and wide knowledge of hardware
and layered products
e.g. SCSI, SCSI-2, SCSI FWD, DSSI, STI/SDI, HSC/HSJ/HSD series controllers
Budgeting
System upgrades (VMS upgrades,
layered products, compatibility verification)
Oracle Financials implementation,
tuning
Strong VMS security skills (ACLs,
networking)
Username analysis leading to
near-ideal algorithm for naming
Familiar with HSM (Hierarchical
Storage Management) technology (VMS 6.1+)
Recommend and implement standards
Very strong evaluation and analysis
background (millions of dollars worth)
Built automatic notification and
action systems (e.g., pager messages on power failures, process cooler failure,
near full disks)
Computer room design, layout and
implementation
DEC customer service know and trust
my diagnoses, leading to rapid resolution.
VMS System
Programming
Expert DCL procedure programmer
System programming in C (e.g.
Postscript printer symbiont)
Created very advanced DCL procedures
to completely eliminate operators
Advanced multi-processing boot
sequence for rapid reboots.
Large collection of (improved)
software tools originating from Internet sources
Networking
PATHWORKS(tm) 3.x, 4.x expert
familiar with 5.x
Network security (e.g. DECnet
objects)
Strong Ethernet/WAN debugging skills
DECmcc/POLYCENTER Framework network
manager
Familiar with POLYCENTER NetView
6000
OSI networking model, NCL, DECNIS
routers
Deep technical evaluation of network
hubs (DEChub 900 w/FDDI)
FDDI troubleshooting, configuration
Familiar with ATM and microwave
technology
DECnet phase IV address space
management
TCP/IP address space management,
allocation strategy
DNS (Domain Name Service)
configuration and management
Set up Internet mail/USENET link
Manage and tuned USENET utilities
Familiar with Firewall technology
and techniques; eager to explore.
Internet ready!
Client/Server technology
PATHWORKS v4/v5 PARADOX database
Wide-area CAD network application
X-window system
Deep and wide understanding of
network and system implications
Unix -
Digital UNIX (BSD) and SunOS/Solaris
Have used BSD Unix since early 1980s
Trained OSF/1 system administrator
(DEC)
Hardware configuration/kernel
building/disk partitioning
Coming up to speed very quickly.
Main weakness is Shell scripting at
present
PC environments
Expert level; have been supporting
PC systems since before IBM PC XT.
PC memory management, tuning
DOS 1.0 through 6.22
Windows 1.x, 2.x, 3.1, 3.11
Windows for Workgroups 3.11
Windows 95 since 1994
Windows NT 3.1, NT Workstation 3.5,
NT Workstation & Server 3.51
Hardware configuration, IRQs, DMA
channels, conflict resolution
Networking
Evaluation and recommendation
Microsoft Word (DOS) printer drivers
for various printers.
Microsoft Word, Excel since v1
through Office 4.3
Home PC LAN (Ethernet) for
exploration.
Troubleshooting
Wide-ranging knowledge of underlying
technologies and techniques leads to rapid detection of problems.
Debugged many applications
(especially multiprocessing bugs)
Debugged unreliable Ethernets
Report
writing
Strong technical writing skills,
including detailed evaluation and analysis documents. (Examples can be supplied
on request.)
Databases
Oracle 5, 6, 7 - some exposure, not
deep, mainly tuning VMS.
Adabas/Natural on VMS tuning
(NOT application programming)
Ingres - minimal exposure
A little rusty on SQL, but
experienced.
SQL*Forms - rusty, but experienced.
|
DATE: |
1984 – 1988 |
|
COMPANY: |
Department of Primary Industries & Energy (formerly Federal
Department of Resources & Energy - DRE) |
|
ROLE: |
Analyst/Programmer Programmer |
Originally a
vacation job while studying at the
Prime 50 Series, PRIMOS
System Management
Prime INFORMATION (PICK based)
database
Oracle 4 D.B.A.
MicroVAX II
Propose, specify, design, build,
implement
Ported single-user Oracle database
to multi-user overnight
Oracle 4 D.B.A.
Network and
Computer Room
Design and implement cabling and
system layout.
PCs
Investigate, Recommend
Configure and Support (including
hardware repair)
Created printer drivers for
Microsoft Word
And in 1988,
when the Department of Primary Industries and Energy absorbed the DRE:
IBM 4381
Installed
new IBM 4381 mainframe
Asked
to install VM and SQL/DS
Managed
this system until leaving DPIE
Learned
from manuals, on the job.
REFEREES
Reference details will be
provided on request.
(Back to the home page http://www.drbyte.com.au/)